Uganda Free Zones Authority (UFZA) is an Authority which was established under the Free Zones Act, 2014 for the Establishment, Development, Management, Marketing, Maintenance, Supervision and Control of Free Zones and other related matters.

MISSION

“To create a competitive customer-centric business environment that facilitates the establishment, management and regulation of Free Zones to enhance export-oriented trade and industrialisation in Uganda.”

The Authority will ensure that it provides all the necessary support in the promotion and facilitation of export-oriented investments in the Free Zones. UFZA will regulate the framework of how projects in Free Zone will operate, address infrastructural and institutional constraints to enable efficient export-led production.

VISION

To be Africa’s leading facilitator of export-oriented investment and trade.

CORE VALUES

Integrity

We adhere to high ethical principles and standards while doing the right thing at the right time for the right reason.

Innovation

We create and nurture opportunities that allow for technological advancement.

Teamwork

We complement each other’s skills to create a chain of desired results.

Responsible & Sustainable Development

We optimize our environmental, economic and social impact, by embedding sustainability in our work and initiating activities that protect and restore the natural environment and enhance local livelihoods.

Client Satisfaction

We understand our clients’ needs and consistently deliver on our promises.

Efficiency

Our clients are assured of a quick turn-around time on facilitation services

RANGE OF SERVICES OFFERED BY UFZA

UFZA intends to provide one of the best investment environments by:

1. Prior to Investment

  • Providing knowledge on the Ugandan business environment, investment opportunities and rules of operation
  • Identifying and mapping areas to be declared as Free Zones
  • Approving the development and site plans in Free Zones
  • Examining and processing applications for designation of Free Zones and issuing Free Zone developer licenses
  • Issuing licenses for Free Zone developers and operators
  • Acting as a trustee as well as a nominee shareholder on behalf of the government in any business relating to Free Zones including the provision of legal advice on the registration requirements with the different Government agencies

2. After Investment

  • Liaising with different Agencies to ensure that all required measures to facilitate the business activities in a Free Zone are identified.
  • Providing Legal advice to persons undertaking development or management of Free Zones.
  • Generating public understanding of the necessity for a strong private sector involvement in the establishment and operation of Free Zones.
  • Connecting the domestic market to the different investors for the provision of production inputs.
  • Coordinating research and development activities and sharing of information with other competent Authorities.
  • Enforcing compliance with requirements to prevent the unauthorized use of Free Zones and business enterprises in the Free Zones.
  • Perform any other functions incidental or conducive to the attainment of the objectives of the Free Zones Act or the performance of the functions of the Authority.
OUR PROMISE TO YOU

Quality Service Delivery is one of the great values a client based organization should have and UFZA is committed to attaining this by;

  • Ensuring that telephone calls are responded to within 3 rings.
  • Acknowledging receipt of all written correspondences and responding accordingly within 2 working days.
  • Maintaining proper records of both the investors and suppliers.
  • Supporting the import and export processes of the goods and services in and out of the Free Zones.
  • Ensuring timely and proper payment for goods and services supplied to the Authority within 30 days of receipt of statement.
  • Providing a response to investors about UFZA’s decision on the applications for a licence into Free Zones within 3 months.
  • Approving the development and site plans in Free Zones.
CLIENT’S RESPONSIBILITIES/OBLIGATIONS

To help us serve you better, we ask that you:

  • Give timely response to information and documents required for the different license acquisition processes.
  • Comply with conditions prescribed by the Free Zones Authority and the Ugandan laws.
  • Provide accurate information and authentic documents as required.
  • Build open and honest relationships with UFZA and foster respect, courtesy and corporation with our staff.
  • Provide the reference number of your application if you are contacting us regarding an application you have already made.
  • Give us details of changes in your circumstances as soon as the changes occur.
  • Inform us if you have special requirements, such as needing interpreter assistance.
HANDLING OF COMPLAINTS/FEEDBACK

At UFZA, we invite FEEDBACK.

The Authority will from time to time request her valued partners to provide their honest feedback concerning the services provided.

The UFZA clients will be requested to submit their complaints or concerns through the UFZA website, email, letters, interviews or surveys to the Director Legal and Corporate Affairs. This can also be done through the Suggestion Box at our main office. All information received will be treated with utmost confidentiality.

All concerns or complaints received will be investigated upon, resolved at the earliest and feedback given to the respective parties.

The afflicted party or client has the right to appeal against any decision made by the Authority as provided for in section 75 of the Free Zones, Act 2014.

We would like to hear from you. For more clarification, please contact us on.

UGANDA FREE ZONES AUTHORITY

Address: 6th Floor Communications House,
Plot 1 Colville Street,
P.O. Box 37578, Kampala
Email: helpdesk@freezones.go.ug
Tel. +256 417 722 600
Website: www.freezones.go.ug